What information does SynapsePay collect on users?

We collect information on users for KYC (Know-Your-Customer). This information is collected, analyzed and verified at no cost for compliance & risk purposes.

Each platform is unique, so we can customize your CIP (Customer Identification Program) to fit the needs of your platform.

To give you an idea of what we collect, below is a sample CIP


  • Name
  • Date of Birth
  • Address
  • Phone Number | Email
  • Gender
  • Profession
  • SSN
  • Gov't Issued Photo ID
  • Banking Details: Account / Routing Number OR Online Banking Logins


  • Business Name
  • Business Start Date
  • Business Industry & Entity Type
  • Phone | Email of Business Contact
  • EIN verification letter (IRS form 147c or SS-4) 
  • Banking Details: Account / Routing Number

For FinCen regulated businesses (ex. MSBs, etc)

  • Business requirements (see above)
  • Articles of Incorporation
  • Photo ID of Business Executives, Owners & Key Persons
  • Business Plan
  • Banking Details: Account / Routing Number 


*For international users, we may require additional information.

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